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Frequently asked questions

Discover the answers to some of the most asked questions. If you still have a query we’d love to talk to you.

Mortgages
The Introducing Broker Finance Hub Ltd is authorised and regulated by the Financial Conduct Authority under the registration number 1015383. The Introducing Broker Finance Hub Limited is a company registered in England and Wales (Company Number 15585742) with its registered office at 39 High Street, Orpington, BR6 0JE and trading address at Cumbrian House, 217 Marsh Wall, Canary Wharf, London, E14 9FJ.

Unregulated Bridging, Commercial, Development
These products are not regulated by The Financial Conduct Authority. However, The Introducing Broker Finance Hub Ltd is a member of the NACFB where we comply with a code of conduct and minimum standards to ensure the highest level of advice and service.

Wills, Trusts and Estate Planning
These products are not regulated by The Financial Conduct Authority.

If you would like to get a feel for our service standards as you decide whether or not to use our service, check out our google reviews here

To ensure you get the best possible service no matter how complex your situation, The Introducing Broker Finance Hub Ltd usually charges a fee for mortgage advice.

For a standard mortgage or remortgage, we charge £495, and for a more complex mortgage  (adverse credit, Lifetime Mortgage, Sharia Compliant Home Purchase Plans) we charge up to £1,495.

These represent our typical fees, but your adviser will let you know at the outset if a different fee structure is applicable to your situation. The maximum fee we charge will never be more than £1,495.

Why use a mortgage broker?

  • You’ll get expert advice from a fully qualified specialist.
  • You’ll get access to over 90 lenders, often with exclusive deals not found on the high street or through other channels
  • A personal protection review with our in-house protection specialist, helping to ensure you have the right cover in place should the unexpected happen. We’ll also offer you a complimentary annual review to ensure your plans remain suitable for your needs and circumstances
  • Plus we’ll do all the hard work, so you don’t have to! We’ll help you find the right mortgage and conveyancer, and we’ll liaise with your solicitor and estate agent once your offer has been accepted.

Great question! While your bank can only offer you its own products, we at The Introducing Broker Finance Hub provide access to thousands of mortgage products from a wide range of lenders. This allows us to find the most suitable deal for your specific needs and circumstances, including exclusive rates that are only available through intermediaries.

Our job is to thoroughly understand each lender’s criteria and match you with the right product—whether you’re a first-time buyer, looking to remortgage, or seeking a buy-to-let property. We offer impartial advice, with no incentive to favour one lender over another, so you can trust that our only goal is to secure the best possible deal for you.

In addition, many clients prefer using a broker because we manage the entire application process, doing the heavy lifting on your behalf. From navigating lender requirements to arranging any related insurances, we take care of the details so you can focus on what matters most.

If your bank does happen to offer the best option, we’ll let you know—our service is about saving you time, money, and ensuring you get the right mortgage, hassle-free.

That’s a great question! While going direct to an insurer or using a comparison site might seem convenient, naturally an insurer can only offer their own products and comparison site options are typically non-advised, meaning you don’t receive tailored recommendations or expert guidance. Without advice, you may end up with a plan that doesn’t fully meet your needs or lacks essential protections.

At The Introducing Broker Finance Hub, we take the time to understand your personal circumstances and recommend the right protection plan for you—whether it’s life insurance, critical illness cover, income protection or private medical insurance to name a few. Our service is fully advised, ensuring you get the right coverage for your family and financial needs. What’s more, we offer annual reviews, free of charge, to make sure your plans remain suitable as your life and circumstances change.

We provide a holistic service, so alongside protection, many of our clients also seek our help with mortgages and related financial needs. This all-in-one approach saves you time and ensures that all aspects of your finances are working together smoothly.

By choosing us, you’re not just getting a policy; you’re getting ongoing support, expert advice, and peace of mind that you and your loved ones are fully protected.

If you would like to contact us on the telephone, you can call 020 3962 5000

If you would like to email us, you can email: info@tibfinancehub.com

Opening hours: 9am – 8pm. Monday to Friday

At The Introducing Broker Finance Hub, We endeavour to make your experience with us as inclusive as possible. We continually work to ensure that our content is user friendly and compliant with accessibility standards. If you encounter any barriers whilst using our site or need assistance, please don’t hesitate to contact us.

We ensure that:

Our website

  • Written in plain English

  • Reduction of jargon where possible and explained any terms clearly 

  • Userway Integration offering various accessibility tools
  • Mobile Optimised website

  • Subtitles on videos
  • FAQ ‘s page

  • Ensured that you have the ability to zoom in/out on all browser types

Communication channels

We offer various communication channels throughout the customer journey including:

  • Phone call

  • Email
  • SMS Text Message including Whatsapp
  • Live Chat via Tawk
  • Facetime / Video Calls

We find this accommodates most needs, however if you need any additional assistance, please reach out to our customer care team or your adviser to discuss further. Whilst we may not always be able to assist, understanding your circumstances and spport requirements allows us to provide the best help possible. We always welcome feedback, so if you have any comments, please do feed these back to us via our communication channels.

Support of a friend/family member

If you would like the support of a friend or family member throughout our service please let us know.

We are independent and whole of market access to all lenders that work with intermediary lenders. As of October 2024, we have access to:

  • 83 Residential Lenders
  • 90 BTL Lenders
  • 5 Sharia Compliant Providers
  • 36 Lifetime Mortgage and Retirement Interest Only lenders
  • 12 Second Charge lenders
  • 65 Bridging Lenders
  • 41 Commercial Lenders
  • 50 Development Finance Lenders
  • 6 General Insurance Intermediaries
  • 22 Protection Insurers
  • 5 Private Health Insurers
  • 53 Business Finance Providers

Our sourcing systems scan the market to find you the best deal and our experienced team of advisers cross examine your needs & circumstances against the lenders criteria to fit you the best and most suitable deal for your circumstances.  We’re obliged and mandated by The Financial Conduct Authority to recommend the best deal for you, so we are always working in your best interests.

We also have the ability to register with new and emerging intermediaries lenders when they come to market but we often find our access accommodates for most needs.

Yes, we do!  We’re proud to be one of the few UK firms authorised by The Financial Conduct Authority to offer advice on Sharia – Compliant Home Purchase Plans.

To make sure everything stays in line with Sharia law, our advice process is reviewed each year by an Islamic Scholar/ Mufti. We’ll only recommend to you finance providers that have also been certified by an Islamic Board / Scholar, and if you’d like, we can provide you with a copy of their certification for peace of mind.

You can click the customer portal link on our homepage or click here to be taken to the portal.

If you are logging in for the first time, you will be asked to create a new password.

Please check your junk/spam folders if you have not received an expected email, unfortunately we’re unable to control the various email providers filters.

We strive to ensure you’re always satisfied with our service, but if we ever fall short of your expectations, please let us know so we can make things right.

If you have a complaint relating to our mortgage & protection services, contact us in the following ways:

Email us at complaints@tibfinancehub.com

Call us on 020 3962 5000

Write to us at Cumbrian House, 217 Marsh Wall, Canary Wharf, London, E14 9FJ.

View our complaints process here

We’ll be sorry to see you go, but our team is happy to assist with such request. Just email us at customercare@tibfinancehub.com

As we are regulated by The Financial Conduct Authority, there’s a number of things we have to check before we can delete your data. Sometimes, due to regulatory rules, we may not be able to erase your data to comply with legislations. If this is the case, we will inform you of this in writing.

As standard, you’ll be automatically unsubscribed from our emails.
Further information on your rights to have your data erased, including time limits for how long this should take, can be found on the Information Commissioners Website, please click here

Your opinion matters to us
If you have received too many emails from us, or you’re just not happy with the experience you’ve received, please let us know, your feedback will help us continually improve our service.

In short, No.

Naturally, we’ll need to share your personal details with the recommended lender or insurer to process an application but that’s only after you decide to proceed with us and give us consent to do so.

You might have decided to benefit from our additional services such as conveyancing partners, will writing, or a referral for a particular need but we will always obtain your express permission before doing so, and you’ll receive a confirmation letter from us to confirm out referral.

3 reasons to choose The Introducing Broker Finance Hub

All solutions, one roof

We bring your personal and business financial solutions under one roof, with impartial, whole-of-market access to ensure you get the right product at the right price.

Your goals, our mission

We listen to your needs and goals, matching you with the best financial and protection products that are designed to work for you personally or professionally.

Exceptional customer experience

We guide you through every step with clarity and convenience, and our expert team ensures a seamless experience from start to finish.

Get in touch

Have a question or need expert advice? Our team is here to help. Whether you’re looking for the right mortgage, protection plan, or specialist finance, we’re just a message away. Contact us today to discuss how we can assist you.

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